Windows Technical Support

System Requirements

  • Windows Vista, Windows 7, Windows 8, Windows 10
  • Intel Core Solo Pentium processor (or equivalent AMD® processor) 1.8 GHz or faster
  • 2 GB RAM
  • 256 MB VRAM Direct X 9 Compliant Video Card (Intel® HD chipsets supported)
  • DirectX Version 9.0c
  • 2 GB available space

Known Issues

Current version

The latest version of Zoombinis for Windows is 1.0.2. Please make sure you’re running the latest version.

Some puzzles are unsolvable in a way that all Zoombinis can’t get through.

Some puzzles can just be really hard, but if you think you’ve spotted an issue in the logic, please email us at and include as much detail as possible including your device info and screenshots if possible.

Zoombinis bushes


The sounds were in our pre-release builds but we ran into technical issues and in scenes where multiple Zoombinis were moving it resulted in a cacophony. We still hope to bring them back someday.

We would like to do more Zoombinis games, but have no active plans to do so at this time.

How to Get a Refund

In general refunds should be requested from the place where you purchased Zoombinis:

Microsoft App Store – Refunds must be requested through Microsoft. See instructions in this Microsoft Support document.

Steam – See Steam Refunds.

Encore/Broderbund – Contact Encore directly.

Please note that the Windows version of Zoombinis is offered and supported by our partner Encore/Broderbund; TERC is not able to offer refunds directly.

Contact Us – Bug Reports, Feedback, Comments

Please email us at and include as many details as you can – what model PC you’re using, OS version, description of the issue, and screenshots if possible. Thanks!