iPad Technical Support

System Requirements

  • iOS 7 and up
  • iPad 4/iPad Air/iPad Mini 2 and up

Known Issues

Current version

The latest version of Zoombinis for iPad is 1.0.6. Please make sure you’re running the latest version.

No sound

See below in Frequently Asked Questions.

Some puzzles are unsolvable in a way that all Zoombinis can’t get through.

Some puzzles can just be really hard, but if you think you’ve spotted an issue in the logic, please email us at support@terc.edu and include as much detail as possible including your device info and screenshots if possible.



We’ve found 3 solutions for this:

  • iPads have a relatively unknown feature where “Mute” turns off non-essential sounds like Notifications or game sounds but not other audio such as music or other types of apps. If your iPad has a switch on the right side (older models), try switching it to the opposite position and see if sound is restored. Otherwise swipe the Control Panel up from the bottom of your iPad and look for the icon of the bell with the line through it – if it is selected please deselect it.
  • If the above doesn’t work, try a hard reset of the iPad – hold down the Power and Home buttons at the same time until you see the Apple logo.
  • One more potential fix – make sure you’ve quit Zoombinis. Launch it again. Once it launches and you get to the “Choose Your Game” screen, don’t click on one of the saved games – click on the small “watch intro” text in the upper right of the dialog box. The Zoombinis movie will start playing – you may see a movie progress slider at the top and a volume slider at the bottom left, or you may need to tap the screen once or twice to see this – once you see it, make sure the volume slider is at its midpoint or even further to the right. We’ve had at least one report that the volume slider was all the way to the left and this turned off sound throughout the game.

The sounds were in our pre-release builds but we ran into technical issues and in scenes where multiple Zoombinis were moving it resulted in a cacophony. We still hope to bring them back someday.

Several of the puzzles in Zoombinis – Titanic Tattooed Toads, Mirror Machine, the higher levels of Hotel Dimensia, etc. – aren’t really playable on an iPhone size screen except for perhaps the largest of iPhone screens. We would like to do an iPhone version by adapting these puzzles for a smaller screen but have no active plans to do so at this time.

We would like to do more Zoombinis games, but have no active plans to do so at this time.

How to Get a Refund

Refunds for Zoombinis for the iPad must be requested through Apple. See instructions in this Apple Support document.

Contact Us – Bug Reports, Feedback, Comments

Please email us at support@terc.edu and include as many details as you can – what model iPad you’re using, iOS version, description of the issue, and screenshots if possible. Thanks!