Kindle Technical Support

System Requirements

  • Kindle Fire 2014 models and later

Known Issues

Current version

The latest version of Zoombinis for the Kindle is 1.0.4. Please make sure you’re running the latest version.

I can’t find the credits.

There should be a small link to the credits in the upper right of the Options window; some devices are not showing it, we’re looking into it.

Some puzzles are unsolvable in a way that all Zoombinis can’t get through.

Some puzzles can just be really hard, but if you think you’ve spotted an issue in the logic, please email us at and include as much detail as possible including your device info and screenshots if possible.



The sounds were in our pre-release builds but we ran into technical issues and in scenes where multiple Zoombinis were moving it resulted in a cacophony. We still hope to bring them back someday.

We would like to do more Zoombinis games, but have no active plans to do so at this time.

How to Get a Refund

Refunds for Zoombinis for the Kindle must be requested through Amazon. Their policy states:

Apps and In-App Products purchased from the Amazon Appstore may be eligible for a refund within 90 days of purchase, depending on the circumstances of your order. To request a refund, visit Your Orders and select “Return for Refund” next to that order. If you do not see a “Return for Refund” button, you are not eligible for a refund for that order.

Please see the “Digital Products” section of Amazon’s About Our Returns Policies for more details.

Contact Us – Bug Reports, Feedback, Comments

Please email us at and include as many details as you can – what model Kindle you’re using, OS version, description of the issue, and screenshots if possible. Thanks!