Join our remarkable team

Shape the next wave of STEM education with TERC. We are a non-profit committed to academic excellence, diversity, equality, and inclusion in our practices and in our mission. Through our partnerships with public and private schools, academia, government, and business, we are revitalizing classrooms, sparking a love of learning, awakening curiosity, and re-envisioning how people experience STEM.

Job Openings

TERC Operations Support

About the Role:  

The Operations Support role provides general support for two departments, Facilities and IT. 
TERC is an all-Mac environment; some familiarity with Apple hardware and software is important to the role. The successful candidate will have regular direct interaction with staff via various remote methods and in-person. They will thrive in a team environment, but also be able to tackle small projects on their own.  
This is a full-time non-exempt support position. TERC has a hybrid work environment; the successful candidate will work approximately 50% of the time at our offices in Cambridge, MA. 
Initial interviews will be conducted remotely via Zoom.  

Responsibilities: 

  • Monitors ticketing system, selecting from standard responses, providing links to documentation, or assigning tickets to others as appropriate.  
  • Provides basic support (in person and via remote methods) for equipment and services, using provided documentation and standard practices. This may include printers, scanners, mailing equipment, audiovisual equipment, workstation equipment, and staff laptops. 
  • Submits tickets to Management Company regarding maintenance needs.   
  • Conducts general office support tasks such as handling incoming/outgoing mail and packages via USPS, FedEx, and UPS, refilling supplies, and maintaining clean and organized public spaces.  
  • Assists with tracking inventory of equipment and supplies.   

Preferred:  

  • Familiarity with Microsoft 365, Zoom  
  • Ticketing system experience 
  • Experience writing technical documentation 
  • Experience troubleshooting AV equipment 
  • Experience with Jamf device management  

Requirements: 

  • High school diploma or equivalent 
  • A high attention to detail  
  • Interest and willingness to learn new tools and technology 
  • Strong analytical and problem-solving skills 
  • Strong written and oral English communication skills 

When applying, you will be asked to upload your resume and cover letter.  Please do not call and no recruiter or agency inquiries.

Apply Here

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Benefits

When you begin your career with TERC, you’ll join a friendly collaborative environment dedicated to teaching and learning. You’ll have a variety of cutting-edge technologies right at your fingertips, along with responsive IT support. You’ll be guided by enthusiastic mentors and access exciting opportunities for professional development.

Our location in Cambridge, Massachusetts gives us direct access to some of the most prestigious and innovative research and academic facilities in the world. We occupy a historic restored factory building between Porter and Davis Squares, convenient to public transportation, with walking access to restaurants, shops, and parks. Employee parking and limited guest parking are also available. We offer a competitive benefits package, including health insurance and a 403(b) retirement plan, as well as flexible schedules and a healthy work-life balance.

Diversity, Equity, Inclusion, and Belonging

TERC deeply believes that a diversity of experiences, ideas, and characteristics (race, ethnicity, national origin, gender identity, sexual orientation, socioeconomic status, religion, disability, veteran status, and more) contributes to the creativity and impact of our research.  We promote inclusion of such richly diverse perspectives not only to achieve equity in the workplace, but also to cultivate equitable and accessible STEM learning opportunities for all. As such, TERC always seeks to diversify its staff and places a high priority on developing a staff that reflects the diverse communities we serve. Read our Diversity Statement and our full Equal Employment Opportunity Statement.

TERC Life